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  • What can I expect to pay for home care ?
    Each care plan is customized to every individual client and as a result, fees vary. We strive to make care affordable in addition to accepting most insurance that help offset out of pocket cost. Veteran Affairs Home and Community Based Services offer in-home care and community-based services that can help chronically ill, elderly or disabled veterans remain living in their homes. Under Foundations Senior Care veteran care services, caregivers can assist veterans of any age with their daily activities at home and there is little or No Cost depending on the program.
  • Does my long-term insurance cover the cost of your services?
    Yes, most long-term insurance policies do cover the costs of home care. We help families activate their coverage by providing the necessary paperwork and filing the required documents.
  • How often will I be billed?
    Foundations Senior Services will send you a detailed, itemized invoice every two weeks. You pay the company directly through check or credit card.
  • Do you just work with Seniors?
    No! We serve anyone that need us.
  • Do I pay the caregiver directly?
    No. You do not pay caregivers, nor do they accept tips.
  • Is it possible to start service today?
    Yes. In most cases, we can provide care support immediately. After you make the call, Foundations Senior Service will meet with you, usually within a couple of hours, to provide a free preliminary assessment to determine your care needs. Caregivers can be scheduled to help soon after. 945-218-5693
  • Do I have to sign a long-term contract?
    No. Home care is customized to your needs and preferences and so are the number of care visits. There is no long-term contract. You can cancel at any time.
  • Are your services available around the clock, even on weekends and overnight?
    Absolutely. Caregivers are available 24/7 and there is someone to take your call at any hour.
  • Are your caregivers insured in my home?
    Yes! Foundations Senior Services is an insured and licensed provider of home care and our caregivers are insured through the company.
  • What if I need to change the schedule or care plan?
    Then changes will be made. We are here to support you and your loved one. When circumstances change, we can change the plan and care visits to accommodate those needs. We are here to serve you where and when you need to be served.
  • Can you care for someone who lives in Assisted living, Independent Living or a Nursing Home?
    Yes, we serve clients and families in private residences, retirement communities, and assisted-living communities and provide safety and companionship care and advocacy to clients in nursing homes, rehabilitation facilities, and hospitals.
  • I am having surgery and just need a little bit of help; do I have to sign a long-term agreement?
    No. You are not required to sign a long-term agreement. Our caregivers are here to support you when you return from the hospital and as long as you need while you recover from surgery. Many of our clients find that with in-home caregiver support they have more time to focus on their recovery and they heal faster. Our goal is to help you feel better so that you can return to your independent lifestyle as soon as possible. Our agreement ends, when you no longer need us.
  • Do I Qualify For Home Health
    You may be eligible to receive home health care under your insurance benefit if: Your doctor prescribes home health care for you. You need either skilled nursing care or therapy (physical/occupational/speech therapy) on an intermittent basis. Your condition limits your ability to leave home, rendering you “homebound.” If you have a medical condition that requires the services of someone to help you with daily activities, a registered nurse, physical therapist, or speech pathologist and you have difficulty leaving your home without substantial assistance, you may qualify for Home Health. However, you must have a doctor’s order to qualify for this benefit. Since your doctor know about your challenges it is fairly simple to get the referral. We are here to help you navigate every step of the way to get the care you need.
  • How often does someone visit
    The frequency of visits is based on the doctor’s orders and the client’s needs.The frequency and type of home health visits are based on your personal plan of care. Your doctor may change your plan of care as necessary, increasing or decreasing the number of visits or services provided, in order to provide you with the best home health care for your needs.
  • Can home health help with bathing and dressing?
    If the client has a skilled need and a nurse, speech pathologist or physical therapist, then the doctor may also order a home health aide to assist with personal care such as bathing, dressing, and shaving. It is important to explain to your doctor your challenges so you can get one referral for all of your needs.
  • My doctor is ordering Home Health Care For Me: Can I Request Foundations Senior Service
    Absolutely, and we’d be honored to care for you or your loved one. Federal law gives patients the freedom to choose their health care provider.
  • When will my Home Health Start
    A nurse or therapist will contact you by phone to schedule the first visit. If you’re coming from a hospital or nursing facility, the initial visit will usually happen within 24 hours after you’re discharged to make the transition easier.
  • What Qualifies As A "Home" when Home Health Care Is Being Considered?
    Your residence is wherever you call home. This may be your house, an apartment, a relative’s home, a senior community, or some other type of residence.
  • How long will I receive Home Health Care
    Your doctor will determine the number of visits you receive, how often the visits should occur and how long they should last, based on your needs and health status.
  • What does "Homebound" mean ?
    Homebound means your condition is such that: You’re normally unable to safely leave your home without help from others and the aid of assistive devices (such as crutches, canes, walkers or wheelchairs). Leaving home would require considerable and taxing effort. You can generally leave home as often as you need for medical treatment that cannot be provided in the home and still be considered homebound. You’re also allowed brief absences from the home for some non-medical reasons, such as an occasional trip to the barber or beauty shop, to attend church, or for unique family events (like a graduation or wedding). Such trips must be infrequent and require a considerable and taxing effort.
  • Is hospitalization a requirement to receive Home Health Care
    No. Hospitalization is not a requirement to receive home health care. Many patients are referred by their doctor.
  • How are your Caregivers selected?
    We hire caring, compassionate, and intelligent individuals who want to make a difference in the lives of seniors. Our caregivers are people who sought a meaningful career that allowed them to make a positive difference in their communities. They found that through caregiving.
  • What is your Employee Screening process?
    Our rigorous hiring and training program includes a criminal background check, drug screening and driving record check. Each person we hire must have a clean driving record and up-to-date insurance. We carefully verify and check all references.
  • What is the training process for caregivers?
    Once an individual is hired, he or she begins extensive caregiver training courses that include all facets of client care as well as specialized training in the care of people with dementia. Foundations Senior Services also provides and encourages ongoing training and advanced certification programs, like Certified Companion Aide (CCA®) and Certified Hospice Companion Aide (CHCA®) programs, as well as client services like our Fall Prevention Program.
  • What if I don’t like my caregiver? Can I make a change?
    Yes. We do everything we can to match the needs, preferences, interests, and personality of your loved one to a caregiver who shares those qualities in the hopes of a comfortable connection. But, if the match isn’t working, please tell us and we will select another caregiver for your loved one. Your loved one’s care and comfort is our priority.
  • Do your caregivers have experience working with those who have Dementia?
    Yes. Caregivers who works with a senior who is living with dementia or memory loss has extensive training in dementia care.
  • Can I talk to the caregivers directly?
    Absolutely. If you have a question, concern, suggestion, or you just want to visit, talk to the caregiver who is there to help you and your loved one. Communication between families and caregivers is essential. While direct communication is not permitted when a caregiver is not in the home, the Foundations Senior Services' office is available around the clock and staff will be happy to pass your messages on to caregivers. At Foundations Senior Services we are committed to protecting the privacy of both our clients and our caregivers and to upholding the highest professional standards.
  • Do you provide regular updates or is there someone I can call for immediate information?
    Yes. Caregivers will document their daily work with clients in their mobile App. This App includes notes on each care visit, alerts about changes in health, care, or client preferences and a log of daily living activities. This Care Plan App you can log into anytime form anywhere. It is there for your review and also serves as a tool to help the caregiving team provide a consistent care routine for the client. We are also available for in-person (or over the phone) care conferences with families (and with other care providers). Beyond that, we have people answering the phones to get you the information and support you need anytime day or night.
  • Does your company help with medications?
    Yes. We can remind clients to take prescribed medicines at the correct times, we observe and document the client taking the medicines, and the dosages and types taken. Remember we are skilled and unskilled so we have nurses that can administer and caregivers that can do reminders
  • Can your caregivers drive to doctor’s appointments and errands?
    Absolutely. Not only do caregivers transport seniors to medical appointments, but they will help your loved one check in and settle into the waiting room. If the wait time is long, caregivers will communicate again with receptionists to help to facilitate the appointment. If desired, caregivers can even sit in on the appointment and take notes of what occurs. Following the appointment, caregivers will help the senior safely to the car, pick up any necessary prescriptions, and drive them home. Once there, we will help them settle back comfortably into their residence. Caregivers can drive to pick up items or take to salon or barbershop, whatever is needed to remain independent.
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